FAQ

Product

What is included in each Fresca Car Air Freshener Kit?

Each kit contains: 
x1 Fresca Car Air Purifier
x1 H11 or 13 HEPA Filter
x1 Sunny Lemon Scented Chip
x1 Power Cord and Adaptor
+1 Ocean Breeze Scented Chip (Free)

How long does the HEPA filter last?

Lifespan of the HEPA filter depends on frequency and duration of use.

Our HEPA filter could last up to 500 hours. On average, we recommend changing filter every 4 months.

You can purchase a replacement filter for only $29.90 each.

How long does the scented chip last?

Lifespan of scented chip depends on frequency and duration of use.

On average, each scented chip could last for up to a month.

You can purchase a scented chip for only $5.90 each.

What scent do you currently have?

Only two scents now. Sunny Lemond and Breezy Ocean.

Got a scent you like? Tell us about it!

Delivery

Where do you deliver to?

We ship within Singapore and worldwide.

what is the average Shipping time?

We rush your orders out quickly!

Singapore: 2 - 3 business days (Tracking)
Worldwide Economy: 5 - 21 business days (No Tracking)
Worldwide Priority: 3 - 5 business days (Tracking)

Where does the product ship from?

The product ships from Singapore. You can find us at: 

B-Central
996 Bendemeer Road #06-08A
Singapore 339944

Can I self collect?

We currently do not offer self-collection.

How can I track my order?

You will receive a Shipping Confirmation email once your order is shipped. Within that email is your order tracking number. You can track your orders every step of the way. Do note you can only track your orders if you choose Priority Shipping at checkout. 

What is your delivery method?

We use Smartpacs (Singpost) , Ninja Van or Qxpress.

After processing your order, we will send your package to a delivery company and delivery will be handled by them. Tracking details will be emailed to you. Kindly check your junk mail just in case.

Payment

How can i pay for my order?

We accept all major credit card, Visa, Mastercard, Google Pay, Apple Pay and PayNow.

We currently do not accept cash payments.

What currency are you using?

All products are priced in SGD (Singapore Dollars).

Prices will auto switched to your local currency and payments accepted in your local currency if you are based in Malaysia, Australia, Taiwan and Hong Kong.

Post Purchase

Do you have warranty?

Yes we do! All Fresca Car Air Purifier comes with 12 month warranty.

What if i received a defective or damaged item?

We are sorry to hear that! 

We always aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and fault to hello@frescaonthego.com. 
 

Please also read our Returns Policy here:
• Warranty is eligible within 12 months from the date of purchase.
• Warranty only covers manufacturers defect. It does not include damage due to negligence from personal use.
• We only offer replacements. Refunds are not part of our warranty policy.
• Please email us at hello@frescaonthego.com to start the warranty process. 🙂

More Questions...

I still have more questions...

We are happy to help. Chat with us here: Click Here (Opens WhatsApp). Or you can contact us via email at hello@frescaonthego.com.

The Only "Multi-Action" Car Air Purifier